Contact Us
The contact form at the bottom of this page is the quickest way to reach the editorial team. Messages are read every working day, and most receive a reply within two working days.
What to Get in Touch About
Corrections and outdated terms
A changed welcome offer, a new wagering requirement, a different withdrawal limit or a licence number that no longer matches the register. Include the casino name, the page on this site and, where possible, a screenshot of the current terms with the date visible.
Problems with a listed casino
Reports of delayed withdrawals, voided winnings or changed terms help keep the rankings accurate. Each report is compared with the casino's published terms and with other reports about the same operator. A pattern of the same problem leads to a review of the casino's position.
Operators and partnerships
Casino operators and affiliate managers can use the same form for updates to their offers or partnership enquiries. Updated terms are published only once they appear on the operator's own site.
Questions about the site
Anything about how casinos are selected, how the rankings work or how the site uses personal data.
What the Site Cannot Do
This site does not operate any casino, so it has no access to player accounts and cannot approve withdrawals, reverse bets, restore bonuses or close accounts.
For an account problem, the steps are:
- Contact the casino's support team in writing and keep a copy of every reply
- Use the casino's formal complaints procedure and ask for a reference number
- If the complaint is not resolved, take it to the regulator named on the casino's licence, quoting the licence number and the operator's company name
A report sent here at the same time still helps, because it shows other readers what to expect from that operator.
Before Sending a Message
Never include passwords, full card numbers, bank details or copies of identity documents. None of these is needed, and the editorial team will never ask for them. A message that seems to come from this site and asks for that information is not genuine.
If Gambling Is Becoming a Problem
The editorial team cannot offer counselling or advice on personal gambling problems. GamCare operates the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, with live chat on its website. More support options are listed on the Responsible Gambling page.